RETURN AND REFUND POLICY

RIGHT OF RETURN – 7 DAY

The customers has the right to return unopened and unused goods purchased online within 7 days period. This period starts from the first attempt by our courier to deliver the goods where a physical products is purchased. The customer will bear the cost of returning the goods and will not be refunded the original shipping cost. Refund will be given on receipt of the returned items in original condition. Customers returning goods are advised to use a method providing proof of delivery.

 

RETURN OF GOODS INCORRECTLY SENT

Where Pannaploy Co.,Ltd have sent items not as described or the wrong items, the customer may return the goods for a full refund or exchange. The goods should be returned either by a means providing proof of delivery or the customer should contact our company to arrange collection.
Reasonable cost of return of incorrectly delivered items will be refunded by Pannaploy Co.,Ltd . Where incorrectly goods are returned for refund, the cost of outward shipping will be refunded.

 

RETURN OF DAMAGED OR DEFECTIVE GOODS

The customer should advise Pannaploy Co.,Ltd in writing where any goods are damaged or defected on receipt as soon as the customer becomes aware of the issue. If you have notified us of a problem with the goods within 30 days of delivery, we will either replace any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
Pannaploy Co.,Ltd shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

 

COMPLAINTS

Any Complaints should be sent in writing by email to support@crabtree-evelyn.co.th or by post to:
Pannaploy Co.,Ltd address 399/75 Prachachuen Rd. Jatujak Bangkok 10900

Complaints should be made immediately any fault, damage or other issue becomes apparent. Please state the nature of the issue as well as the product purchased and any transaction number or invoice/proof of purchase to allow the matter to be dealt with as rapidly as possible.